Review Detail

 
Africa Smart Safaris
Tanzania Safari Operators
by Kilimanjaro Review     November 01, 2012    

Avoid this 'company"!!!

Our tour operator, Africa Smart Safaris Limited of Arusha, and personally its managing director Mr. Soter C. Mutambalike has cheated and stolen our money. And we write to you with hope to get assistance and to warn possible future tourists to avoid this company.

We signed a contract with Africa Smart Safaris for climbing to Kilimanjaro and three days safari after that.
The climbing went well and there were no problem with it. The problems started afterwards on January 09. For the first night accommodation Africa Smart Safaris reserved only two rooms instead of five, and for the next two nights reserved nothing at all. We had to pay everything for the second time including the entrance fees to Ngorongoro park, which our driver refused to pay. Mr. Soter did not react to our phone calls and text messages. We informed about the situation officer of TANAPA in Serengeti, but he couldnt do anything.

Finally Mr. Soter sent us a message promising to return our money but it looked like just an attempt to delay. By that time we have already read a post in Tripadvisor by US tourists with similar situation, and understood that this is the way Mr.Soter makes money on tourists.

Finally, Africa Smart Safaris should return us approx. $8000 (!!!), which were paid to them for our safari trip.

Never, NEVER have deal with these thieves...

Tanzania Safari Operators

Name of Safari Driver
Mike
Name of Safari Booking Agent
Africa Smart Safaris
Type of Safari Vehicle Used
Land Cruiser
Safari Parks Visited
  • Ngorongoro Crater
  • Ngorongoro Crater Highlands
  • Serengeti
Date of 1st Day on Safari
January 09, 2013
Type of Safari Accommodation
Lodges
Number of Days Spent on Safari
3
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Written by Kilimanjaro Review
April 09, 2013
We have invited the owner of this company to claim this business and to aim to provide explanations with a view to resolving the apparent misunderstandings that have been detailed in the above review.
In reply to an earlier comment

Written by Fred
April 12, 2013
I have been having a 4-day-trip last February with Africa Smart Safari. It is a daylight robbery. The driver who is supposed to a professional guide was not all trying to guide us; he was even rude to us. The materials were dirty (meaning sleeping bags, tents etc).

And the owner of the company was even threatened us when we were complaining about the quality of the safari saying he would not give us the bus tickets from Arusha to Nairobi we had yet paid for 4 days earlier!!!

Never trust this company. From my point of view, they should be strongly blacklisted with no possibility to run tourist business.

Thanks & regards
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